We want you to be completely satisfied with your purchase. If you need to cancel your order, you can do so within 30 days—no questions asked.

Cancellation Window

You have 30 days from the date you received your items, or when a third party (other than the carrier) appointed by you takes possession of the delivered product.

How to Cancel

To cancel your order, just let us know by sending a clear statement to: info@martinleaning.co.uk.

Refunds

Once we receive the returned items, we'll process your refund within 30 days. We'll use the same payment method you used for your order, and you won’t incur any fees for the reimbursement.

Conditions for Returns

For a return to be eligible, please ensure:

• The goods were purchased within the last 30 days.
• The goods are in their original packaging.

Non-Returnable Items

Unfortunately, some items can't be returned:

• Custom-made or personalized items (e.g., Custom-Built ropes and rigging).
• Items that deteriorate quickly or are past their expiration date.
• Items that, after delivery, are inseparably mixed with other goods.

If you made an error in ordering a custom product, please reach out. If you reorder the correct item, we might be able to offer you a partial credit, depending on how easy we can resell the returned item.

We reserve the right to refuse returns of any merchandise that doesn't meet these conditions at our sole discretion.

Returning Goods

You’re responsible for the cost and risk of returning the goods to us. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Please send them to:
Martin Leaning Masts & Rigging [RETURNS]
South Lockside
Boat Yard Compound
Port Solent
Portsmouth PO6 4TJ

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Any Questions?

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@martinleaning.co.uk.